Hi, I'm Jen.

Human factors engineer turned product designer — aviation to legal tech to healthcare. My conviction has stayed the same: tools should adapt to humans, not the other way around.

Patient Billing Experience
UX / Product Design · Healthcare

Patient Billing Experience

SSO integration that drove 82,746 portal entries in five months, plus service design research revealing the systemic causes of patient confusion.

2025–2026 Read more →
TCI Enhanced Progress Tracker
UX / Product Design · Healthcare

TCI Enhanced Progress Tracker

Identified the gap driving patient form abandonment and led the research, design, and stakeholder advocacy to fix it.

2024–2025 Read more →
Active Learning Unification: Streamlined TAR Workflows
UX / Product Design · eDiscovery

Active Learning Unification: Streamlined TAR Workflows

Unified two teams' competing workflows into one interface — saving a client $1.7M on the first federal case that used it.

2023 Read more →
Folio — AI-Native Portfolio Creator
UX / Product Design · AI

Folio — AI-Native Portfolio Creator

AI-assisted portfolio creator built from research with 6 UX designers — every feature mapped to a validated user need.

2025–2026 Read more →

Human Factors Foundation

Formal training in human factors engineering — applied across aviation safety, FDA medical device usability, and complex enterprise software. Design decisions grounded in how people actually perceive, decide, and act under real conditions.

Research Depth

Qualitative and quantitative methods applied together — JTBD interviews, eye tracking, readability metrics, LIWC tone analysis. Research isn't a phase; it's a design material.

AI Fluency

Hands-on experience in machine learning and generative AI — not as a buzzword, but as tools for doing better design work. Embedded research grounding in AI collaboration, not general-purpose prompting.

Specialization

I have a broad range of knowledge and skills across UX product design and research. I boost my work using a variety of AI tools and approaches, which lets me focus on the more strategic and creative aspects of my work.

Design

Product/UX Design
Using Figma, Sketch, Axure, XD 95%
AI No-Code / Low Code
Figma Make, Lovable, VS Code Chat 85%
Design Specs / Design Review QA
Handoff documentation and detailed review 95%

Research

Design Validation Research
A/B, Un/moderated, Qualitative, Quantitative 85%
Discovery Insights
Jobs to be Done, Jobs Mapping 75%
Synthetic Users
AI to augment and support traditional methods 80%

Recommendations

Jay Christensen "

Jen is an invaluable partner to Product Management and Engineering teams. She is imaginative, collaborative, and energetic, bringing a real passion for excellence in user experience to her product design engagements. In addition to being highly efficient and effective in UX design iterations, she has a knack for researching, learning, and understanding complex feature concepts, use cases, and user flows. Her attention to detail and thoroughness in documenting interaction design specifications are unparalleled. Jen also possesses a high level of technical proficiency with an unbridled enthusiasm for working with generative AI and machine learning solutions. Any company would be lucky to have Jen on their design team.

Jay Christensen — Sr. Director UX (former manager)

Amber Snodell "

I highly recommend Jen as a top-tier UX designer. Having collaborated closely with her, I can attest to her exceptional talent and dedication. Jen possesses a rare blend of attention to detail, a deep understanding of project workflows, and a knack for asking the right questions. Her mockups are not only aesthetically pleasing but also functionally robust, and her detailed annotations have been described as a "lifesaver" by the development team. Jen's organizational skills are unparalleled, and she consistently goes above and beyond to support her team. She would be an invaluable asset to any team fortunate enough to have her.

Amber Snodell — Project Manager

Abey John Jacob "

Highly recommend Jen for her ability to cater to a broad spectrum of use cases — a reflection of her outstanding skills in synthesizing complex information and translating it into practical design solutions. Her collaborative approach with the product team showcased her keen understanding of user requirements and commitment to delivering a user-friendly and intuitive interface. Her dedication and expertise were instrumental in the success of our project in the eDiscovery space and I would eagerly collaborate with her again.

Abey John Jacob — Product Owner

J Joseph "

Jen's passion for crafting remarkable user experiences is truly inspiring; you can feel it in the way she explains her ideas. From our initial brainstorming sessions to the final product delivery, Jen consistently impressed me with her creativity, dedication, and knack for turning ideas into intuitive designs. She is not just a UX designer; she is a true collaborator who listens attentively, offers valuable insights, and goes above and beyond to exceed expectations. Working with Jen was not only professionally rewarding but also a lot of fun. I wholeheartedly endorse her for any UX design endeavor!

J Joseph — UX Designer